chicken?
Wow, what a weekend! Ok lets recap.. first post the bad...
All it takes is a few bad experiences...
They say three strikes and your out, to me, when it comes to service business, its litterly like one strike. First up is Wendy's, I ordered a single cheese combo and then I wanted to "swap" the fries, those fatting never aging always not as good as mcd's fries for something else. And I said 'swap" which to me is an equal exchange. So I know i can swap the fries for chili but i've done that, what else is available, I ask. Big mistake, once again I get hard of hearing spanish speaking not really all that understanding of english attendents on the other side of the mic, saying the basic four words.. "pull up, what, you want biggie and can i take your order". I struggle for a good 5mins trying to get to the heart of what I mean by swap.
"How bout a fruit cup, does that swap the fires?..." I see it get added to my order, adding $1.20 on to the price.. hmm not really a swap, "thats not a swap.." I say. "What can I swap the fries with?" The display goes out, and I'm told to come to the window. Now I'm a problem customer, I'll have to go to the window. Way to go Wendy's, thanks for making me feel like a dumbass! Actually my drive thur problems with Wendy's go way way way back. They continually short change me on sweet'n'sour dip. And the whole BANG fast ass transcation time to get yer fold shoved to you, thx come again and window slam on ya in 2seconds flat sort of pushing out out the door kinda thing really bothers me, cause I have to check the bag and then yes.. no sauce again! Now I just always ask for it. I assume they are wrong from the start, it assures me, comforts me.
I thought about pulling up and then having the conversation. I saw myself waving my hands, trying to explain what "swap" in america means. Like as if I have to explain a basic known customer prinicple of getting the max for my money to a fast food company. At the same time I'm replaying the GooBaks South Park episode in my head..."chicken?"..."chicken?".... What would Stan Marsh do?
Pull up eh? How bout I just pull away! Thats easier.
Enter the McDonald's... ok so I was still hungry and now closer to my destination, the Grandview Library, I decide ok, lets try McD's. First thing I notice right away - "Welcome to McD's what the hell you want.." kind of tone. But I understood the language! It was english, angry i hate this job english. "We don't have tea.." - Ummm cherry coke then eh? what the hell. "Pull around.." Here's yer food, get out! It wasnt kill me kindness while i restate the GooBacks "chicken?" in my head, it was a take yer damn food and get out experience. Nicely done McD's!
Next up KeyBank, this weekend I got ripped off by a KeyBank ATM. I was furious. I don't recall ever being that mad before. I guess when it comes to getting slapped on two fronts, i take it really really bad. First up convience, I needed x, and I the ATM is about that. Second, thats my money! So what happened? The cash drawer popped for .0005 seconds giving me no time to snag my cash. I was like WTF is happening, I need a time displacement device to slow everything down to see this cash window actually open? I thought was jammed or something, I dunno, just angered me alot. And I was running late as it is to my destintation. Now I'm on the road, driving, using the sidekick2 at 85mph which i dont reccomend, calling KeyBank to complain. Of course they dont give you a real number, they give you the "arent we cool" marketing number. 1800key2bank or what not, great, so ok b=x, y=z etc, trying to assert that out in the car, driving, ok find i figure that out, and keep my eyes on the road fun, go thru their phone support twice, so 5mins of endless options that dont cater to my current situation, then get yet another number that does, cant really write it down, still moving at 85mp, ok so lets remember it, get one digit wrong, call them back this time i remember it call them, and then i get "well call yer bank, we cant do anything for ya.." great! End result, why isnt the damn number for atm support on the atm slip?!?? Oh and I hate KeyBank. That just burns me up.. im gonna send them a nice little user experience note, here was my experience.